Every piece in our catalog is handmade to order and shipped by our team from our Texas workshop. Here’s what to expect once you place an order.
Processing Time
Orders are prepared and handed to the carrier the next business day after purchase. Because each piece is made by hand, orders containing larger or more intricate items may occasionally need a little extra preparation time — if a delay is expected, we’ll email you right away.
Shipping Rates & Carriers
- Free U.S. shipping on all orders over $65.
- We ship via the U.S. Postal Service from Texas.
- A tracking number is emailed to you as soon as your order ships.
Delivery Estimates
Most U.S. orders arrive within 3–5 business days of shipping. Please allow extra time during holidays and peak ceremony seasons.
Order Tracking
Use the tracking link in your shipping confirmation email to follow your package. If tracking shows your order delivered but you can’t find it, check with household members and neighbors first, then reach out to us — we’ll help you work with the carrier to locate it.
Address Accuracy
Please double-check your shipping address at checkout. We cannot redirect a package once it’s in the carrier’s hands, and orders returned to us due to an incorrect address will need to be reshipped at the buyer’s expense.
Damaged or Lost Packages
If your package arrives damaged or goes missing in transit, contact us within 7 days of the expected delivery date with your order number and, if possible, photos of the damage. We’ll replace or refund the affected pieces.