Each piece we sell is handmade to order with care. If something isn't right, we want to make it right — here's how returns and refunds work.
Our Refund Promise
We offer refunds under the following circumstances:
- Don't like the item? Send it back for a full refund. In this case, you cover the return shipping cost.
- Arrived slightly broken but want to keep it? You can receive a partial refund — no return needed.
- Arrived broken and want a replacement? If the item is in stock, we'll pay the return shipping and send you a new one at no cost.
Who Pays Return Shipping?
- We pay return shipping when the item arrives broken or defective — that's on us.
- You pay return shipping when you're simply unsatisfied with the item (changed your mind, didn't like it, etc.). This is the only case where you cover the return shipping cost.
A note from the heart: We trust that our customers are people of faith — people with good hearts. If you truly do not want an item, please do not break it just to force us to cover the return shipping. Breaking an item to avoid paying for return shipping hurts our small business and the devotees who craft each piece by hand. Simply pay for the return shipping yourself, as described above. We believe in the goodness of our community and ask that you honor this trust.
Print Your Return Label Online
We've made returns easy. You can generate and print a return shipping label directly from your account page — no need to contact us or wait for an email. A small fee for the label will be charged to your original payment method. Just find your order, click "Start a Return," print the label, and ship it back.
30-Day Return Window
You may return most items within 30 days of delivery. Because our pieces are made to order, please choose carefully.
Condition of Returned Items
To be eligible for a refund, items must be unused, unworn, and returned in their original packaging with all included materials.
Non-Returnable Items
For spiritual hygiene reasons, the following cannot be returned once opened or worn: herbal teas and botanical preparations, and any beadwork (elekes, ildes, mazos) that has been worn, blessed, or placed on an altar.
How to Start a Return
Start your return directly from your account page, or contact us with your order number and the reason for the return. We'll confirm your return is eligible. Once we receive and inspect the item, we'll issue your refund.
Damaged or Defective Items
If a piece arrives damaged or defective, contact us within 7 days of delivery with photos. We'll replace it or refund you in full, including return shipping — the return is on us.
Refund Timing
Approved refunds are issued to your original payment method within 5–10 business days of us receiving the returned item. Your bank may take a few additional days to post the credit.