Frequently Asked Questions
Are your items authentic?
Yes. Every eleke, ilde, mazo, and ritual tool we offer is handmade by initiated practitioners following traditional Lukumí patterns and color sequences for each Orisha.
Are the items consecrated?
No. Items are sold unconsecrated. Consecration is a ceremony that must be performed by your godparents (padrinos) within your own religious house. We craft the physical tools; the ceremony belongs to your lineage.
How long does shipping take?
Because most pieces are handmade to order, please allow 3–7 business days for production before shipping. Once shipped, U.S. orders typically arrive within 3–5 business days. International shipping times vary by destination.
Do you ship internationally?
Yes, we ship worldwide. International customers are responsible for any customs duties or import taxes charged by their country.
What is your return policy?
Due to the spiritual nature of our items, all sales are final on ritual pieces. If your order arrives damaged or incorrect, contact us within 7 days of delivery and we will make it right.
Can I request custom colors or patterns?
Absolutely. Many of our pieces can be customized to match the specific camino (path) of your Orisha. Contact us before ordering with the details of your request.
I'm not initiated — can I still buy and wear these?
Elekes and ildes should traditionally be received through ceremony from your godparents. If you are exploring the religion, we recommend reading our guides and connecting with a reputable ilé before wearing consecrated-style items.
How do I care for my beadwork?
Keep beadwork away from water, perfumes, and prolonged direct sunlight. Store pieces flat or gently coiled in a soft cloth when not in use.
Store Credit & Devotion Points
What are Devotion Points?
Devotion Points are our rewards currency. You earn 1 point for every $1 spent on merchandise. Points are automatically credited to your account after your order is paid.
Can I use store credit or points to pay for shipping?
No. Store credit and Devotion Points may be applied to merchandise only — they cannot be used to cover shipping costs. Shipping is always charged separately.
Is there a minimum charge at checkout?
Yes. Due to payment processor requirements, a minimum of $0.50 must be charged at checkout. If your store credit and points would bring the merchandise total below this amount, the applied credit/points will be automatically reduced so that at least $0.50 remains chargeable.
How are credit and points validated?
Store credit and Devotion Points balances are verified server-side at checkout. The amount applied can never exceed your actual balance or the merchandise subtotal of your order.