FAQ
Frequently Asked Questions
General Questions

What is Santeria?
Santeria, also known as Lucumi or Regla de Ocha, is a religion of West African and Caribbean origin. It combines elements of Yoruba spirituality and Roman Catholicism.
What is Palo Mayombe?
Palo Mayombe is an Afro-Cuban religion with roots in the Congo Basin. It involves the worship of spirits known as Nkisi and the practice of powerful rituals and spells.
What is Espiritismo?
Espiritismo is a belief system that centers around the communication with spirits of the dead. It is commonly practiced in Latin American cultures and involves mediums who convey messages from the spirit world.
Products

What types of products do you sell?
We sell a variety of esoteric items for the practice of Santeria, Palo Mayombe, and Espiritismo, including ritual tools, herbs, oils, candles, and spiritual baths. We also offer a selection of herbal teas.
Are your products authentic?
Yes, all our products are authentic and sourced from reputable suppliers to ensure quality and effectiveness.
How do I choose the right product for my needs?
If you're unsure about which product to choose, feel free to contact us through our Contact page. Our knowledgeable staff will be happy to assist you in finding the right items for your spiritual practices.
Orders and Shipping

How do I place an order?
You can place an order by browsing our Shop section, selecting the products you want, and adding them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods.
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times will vary depending on your location. Please refer to our Shipping Information page for more details.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
Returns and Exchanges

What is your return policy?
We accept returns within 30 days of purchase. Products must be unused and in their original packaging. Please refer to our Return Policy page for more details.
How do I return or exchange an item?
To return or exchange an item, please contact our customer service team with your order number and reason for the return or exchange. We will provide you with instructions on how to proceed.
Customer Support

What are your customer support hours?
Our customer support team is available Monday to Friday from 9 AM to 6 PM (EST).
Can I get personalized recommendations
Yes, we offer personalized recommendations based on your spiritual needs. Contact us with details about what you’re looking for, and we’ll be happy to assist you.