FAQ
(Frequently Asked Questions)
General Questions
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What is Santeria?
- Answer: Santeria, also known as Lucumi or Regla de Ocha, is a religion of West African and Caribbean origin. It combines elements of Yoruba spirituality and Roman Catholicism.
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What is Palo Mayombe?
- Answer: Palo Mayombe is an Afro-Cuban religion with roots in the Congo Basin. It involves the worship of spirits known as Nkisi and the practice of powerful rituals and spells.
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What is Espiritismo?
- Answer: Espiritismo is a belief system that centers around the communication with spirits of the dead. It is commonly practiced in Latin American cultures and involves mediums who convey messages from the spirit world.
Products
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What types of products do you sell?
- Answer: We sell a variety of esoteric items for the practice of Santeria, Palo Mayombe, and Espiritismo, including ritual tools, herbs, oils, candles, and spiritual baths. We also offer a selection of herbal teas.
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Are your products authentic?
- Answer: Yes, all our products are authentic and sourced from reputable suppliers to ensure quality and effectiveness.
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How do I choose the right product for my needs?
- Answer: If you're unsure about which product to choose, feel free to contact us through our Contact page. Our knowledgeable staff will be happy to assist you in finding the right items for your spiritual practices.
Orders and Shipping
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How do I place an order?
- Answer: You can place an order by browsing our Shop section, selecting the products you want, and adding them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.
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What payment methods do you accept?
- Answer: We accept major credit cards, PayPal, and other secure payment methods.
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Do you offer international shipping?
- Answer: Yes, we offer international shipping. Shipping costs and delivery times will vary depending on your location. Please refer to our Shipping Information page for more details.
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How can I track my order?
- Answer: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
Returns and Exchanges
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What is your return policy?
- Answer: We accept returns within 30 days of purchase. Products must be unused and in their original packaging. Please refer to our Return Policy page for more details.
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How do I return or exchange an item?
- Answer: To return or exchange an item, please contact our customer service team with your order number and reason for the return or exchange. We will provide you with instructions on how to proceed.
Customer Support
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How can I contact customer support?
- Answer: You can contact our customer support team through the Contact page on our website. Alternatively, you can email us at Info@santeriaguide.com or call us at.
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What are your customer support hours?
- Answer: Our customer support team is available Monday to Friday from 9 AM to 6 PM (EST).
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Can I get personalized recommendations?
- Answer: Yes, we offer personalized recommendations based on your spiritual needs. Contact us with details about what you’re looking for, and we’ll be happy to assist you.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.